Why am I not getting my Stripe donation payments?

Stripe payouts occur on a seven-day rolling cycle and may take 1-5 business days to reach your bank account. If you are not receiving donation payouts we recommend logging into your Stripe account to ensure you have provided all of the information Stripe requires. 


As your campaign progresses, Stripe may require updates from you and if you do not provide the required information, they may pause your account until you update your account. 


If you have provided all of the information required, we recommend contacting Stripe support by following the link provided: https://support.stripe.com/ and selecting "Contact support" on the bottom right corner of the page.