My Stripe account is disabled. What can I do?

We understand that it is stressful when your Stripe account becomes disabled or restricted. Luckily, in most cases, there is a simple explanation and fix to this problem. 

How do I know if my account is restricted? 

• You won’t receive payments or payouts 
• You might receive communications from Stripe
• Your campaign editor will display the image below in the payment setup section: 

Diagnosing the issue

Here are some questions to ask yourself to identify the issue. 

• Have I recently logged into my Stripe account? 
• Did I provide necessary and accurate information during the Stripe account setup process? 
• Am I regularly logging into my account to provide requested information or updates? 

If you haven’t logged into your account recently and if you are not providing the requested information to Stripe, this could explain why your account is restricted. The good news is that all you need to do is, log in to your account, identify what information you need to provide, and promptly share the information requested and usually these actions will resolve the issue. 

On the other hand, if you have provided accurate and up-to-date information to Stripe and followed all the steps outlined to solve the issue, and your account is still disabled, it’s time to contact Stripe’s customer support team for assistance. 

You can speak to a customer support representative here.